FAQs
Products
What Does littleredbrush Offer?
littleredbrush currently offers a focused collection of face and eye brushes, designed to make your beauty routine simple, effortless, and enjoyable.
What Type Of Brush Should I Choose?
The right brush depends on the product you're applying and the finish you want to achieve. Browse our Face Brushes and Eye Brushes collections to explore the available options.
Are More Products Coming Soon?
Yes. We’re growing our collection with additional brush styles and future sets. New products will be added as they become available.
Are Travel Sets Coming Soon?
We’re exploring future additions to the collection, including travel sets.
Orders
How Do I Place An Order?
Simply browse our collection, select the products you'd like, add them to your cart, and proceed to checkout. Available payment and delivery options will be shown during checkout.
Can I Change Or Cancel My Order?
If you need to make a change or cancel an order, please contact us as soon as possible at sabina@littleredbrush.com. We cannot guarantee that changes can be made once an order has been processed or shipped.
How Can I Check My Order?
Your available order and delivery information will be provided through the order and shipping communications associated with your purchase.
Shipping
Do You Ship Internationally?
Yes. littleredbrush ships internationally. The countries and regions currently available for delivery will be shown at checkout.
How Long Will My Order Take To Arrive?
Delivery times vary depending on your destination and the delivery service selected. Available delivery options and estimated delivery times will be displayed at checkout before you complete your purchase.
International orders can occasionally experience delays due to customs clearance, local postal services, border procedures, or circumstances outside our reasonable control.
How Much Is Shipping?
Shipping charges are calculated based on factors including your destination, parcel size and weight, order value, and selected delivery service.
Your applicable shipping charge will be displayed at checkout before you place your order.
Do You Offer Free Shipping?
From time to time, littleredbrush may offer free or discounted international shipping. Any applicable minimum spend, destination restrictions, or other conditions will be shown with the relevant offer.
Will I Have To Pay Customs Duties Or Import Taxes?
Depending on your destination, your order may be subject to import VAT, sales taxes, customs duties, brokerage fees, handling charges, or other import-related costs.
Where applicable, the treatment of duties and taxes will be shown during checkout. If these charges are not collected at checkout, additional charges may be payable when your order enters your destination country.
What Happens If My Package Is Held By Customs?
International shipments may be subject to customs clearance. You may be asked by the carrier or customs authority to provide information needed to clear your shipment.
Customs processing times are outside our direct control and may affect your final delivery date.
What Happens If I Refuse My International Delivery?
If you refuse a delivery or fail to complete required customs procedures, the parcel may be returned to us.
Where permitted by law, reasonable costs resulting directly from a refused or uncollected shipment may be deducted from any refund due.
Returns & Refunds
What Is Your Return Policy?
EU customers generally have a 30-day right of withdrawal for online purchases, subject to the conditions and exceptions set out in our Returns, Refunds & Right of Withdrawal Policy.
Customers outside the EU may have different statutory cancellation and return rights depending on their country of residence.
How Long Do I Have To Return My Order?
For an eligible EU withdrawal, you must send the products back without undue delay and no later than 14 days after informing us of your decision to withdraw.
Can I Return A Brush After Using It?
Because makeup brushes come into direct contact with the face, eyes, lips, and skin, hygiene restrictions may apply.
If a brush is supplied with a hygiene seal, the applicable statutory withdrawal right may not apply after that seal has been broken. Used, washed, or makeup-covered brushes may therefore not qualify for a change-of-mind return where the applicable hygiene exception applies.
What Condition Does A Returned Product Need To Be In?
Eligible products should generally be:
- In their original condition
- Unused, except for reasonable inspection
- Clean
- With original packaging and accessories where applicable
- Securely packaged for return
Who Pays For Return Shipping?
For change-of-mind returns under the EU right of withdrawal, the customer is generally responsible for the direct cost of returning the product, unless littleredbrush has agreed otherwise.
For faulty, damaged, defective, or incorrect products, littleredbrush will cover reasonable return costs where required by applicable consumer law.
What If My Product Arrives Damaged?
Please contact sabina@littleredbrush.com as soon as reasonably possible.
Where possible, retain the packaging and provide photographs of the damaged product and packaging so the issue can be investigated.
What If I Receive The Wrong Product?
Please contact us before returning the product. We will provide the appropriate return instructions and, where applicable, arrange or reimburse reasonable return costs.
What If My Product Is Faulty Or Defective?
Please contact sabina@littleredbrush.com with your name, order number, a description of the issue, and photographs where reasonably helpful.
Depending on the circumstances and applicable law, the remedy may include repair, replacement, price reduction, or refund.
How Long Will My Refund Take?
For a valid EU withdrawal, reimbursement will be made without undue delay and no later than 14 days after you inform us of your decision to withdraw. We may withhold reimbursement until the returned products are received or you provide evidence that they have been sent back, whichever occurs first.
Do You Offer Exchanges?
littleredbrush does not currently offer direct exchanges, unless expressly stated otherwise.
If you would like a different product, you can return the eligible product in accordance with the applicable policy and place a new order.
Brush Care
How Should I Care For My Little Red Brushes?
Proper care helps keep your brushes clean and performing beautifully. Follow the recommended cleaning and drying instructions provided in our Brush Care guide.
Can I Return A Brush After Washing It?
For change-of-mind returns, washing or cleaning a brush may affect its eligibility for return, particularly where hygiene rules apply. Please check our Returns Policy before cleaning a product you may wish to return.
How Should I Store My Brushes?
Keep your brushes clean and dry and store them in a suitable environment where they are protected from unnecessary moisture, dirt, and damage.
Payment & Checkout
What Payment Methods Do You Accept?
The payment methods available to you will be displayed during checkout.
Are My Payments Secure?
Payments are processed through the payment methods and checkout system available on our Shopify store. Any applicable charges and payment information will be displayed before you complete your purchase.
Will I See The Full Cost Before Paying?
Yes. Applicable product prices, shipping charges, and other required charges will be disclosed before you complete your purchase.
Contact & Support
How Can I Contact littleredbrush?
For questions about products, orders, returns, refunds, or complaints, you can contact us at:
Where Is littleredbrush Based?
littleredbrush is operated by Productionism and is based at:
Third Floor, 104–108 Oxford Street
London, W1D 1LP
United Kingdom
What If I Have A Complaint?
Please contact us at sabina@littleredbrush.com with your name, order number, and details of your complaint. littleredbrush aims to resolve complaints fairly and as quickly as reasonably possible.