Refund policy

EU Returns, Refunds & Right of Withdrawal Policy

Last updated: 17.08.2026

This Returns, Refunds & Right of Withdrawal Policy applies to consumers purchasing products from Little Red Brush who are located in the European Union.

Nothing in this policy affects your mandatory statutory rights under applicable EU or national consumer protection law.

1.⁠ ⁠About Us

This website and the products sold through it are operated by:

Trading name: Little Red Brush
Legal company name: Productionism
Registered/business address: Third Floor, 104-108 Oxford Street, London, W1D 1LP
Company registration number: 11263746
Email: sabina@littleredbrush.com

For questions, complaints, cancellations or returns, please contact us using the details above.

2.⁠ ⁠Your EU Right of Withdrawal

If you are a consumer located in the European Union and purchase products from us online, you generally have the right to withdraw from your purchase without giving a reason.

The withdrawal period is 30 days from the day on which you, or a third party nominated by you other than the carrier, receives the goods.

If an order contains multiple products delivered separately, the withdrawal period generally runs from the day you receive the final product from that order.

To exercise your right of withdrawal, you must inform us of your decision to withdraw before the 30-day withdrawal period expires.

You can do this by emailing us at:

sabina@littleredbrush.com

Your communication must clearly state that you wish to withdraw from your purchase.

You may also use the Model Withdrawal Form provided at the bottom of this policy, although using the form is not compulsory.

3.⁠ ⁠Returning Products After Withdrawal

After notifying us that you wish to withdraw from your purchase, you must send the eligible products back to us without undue delay and no later than 14 days from the date on which you informed us of your decision to withdraw.

Returns should be sent to:

Little Red Brush Returns
84 Kingsway, Woking, Surrey, GU21 6NS
United Kingdom

Please include sufficient information for us to identify your order.

Unless we have agreed otherwise, you are responsible for the direct cost of returning products to us when exercising your change-of-mind right of withdrawal.

We strongly recommend using a tracked or otherwise secure postal service and retaining your proof of postage until your refund has been completed.

4.⁠ ⁠Condition of Returned Products

You are entitled to inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics and functioning, in a similar way to how you could reasonably inspect a product in a physical shop.

You may be responsible for any reduction in the value of a product resulting from handling beyond what is reasonably necessary to establish its nature, characteristics and functioning.

Products should therefore be returned:

•⁠ ⁠In their original condition;
•⁠ ⁠Unused, except for handling reasonably necessary to inspect the product;
•⁠ ⁠Clean;
•⁠ ⁠With their original packaging and accessories where applicable; and
•⁠ ⁠Securely packaged for return.

Please see the important hygiene provisions below that apply specifically to makeup brushes and other hygiene-sensitive products.

5.⁠ ⁠Makeup Brushes and Hygiene

Because makeup brushes are products intended to come into direct contact with the face, eyes, lips and skin, hygiene considerations may apply.

Where a makeup brush or other product is supplied in sealed packaging for health protection or hygiene reasons, the statutory right of withdrawal may not apply once that hygiene seal has been broken or removed where the product is not suitable for return for health protection or hygiene reasons.

Accordingly, where the applicable legal hygiene exception applies, we cannot accept a change-of-mind return of a sealed hygiene-sensitive product after its hygiene seal has been broken.

Please do not:

•⁠ ⁠Use a brush on the face or body;
•⁠ ⁠Apply makeup or cosmetic products to a brush;
•⁠ ⁠Wash or clean a brush;
•⁠ ⁠Use skincare or other substances on a brush; or
•⁠ ⁠Break or remove an applicable hygiene seal if you may wish to return the product.

This hygiene restriction applies to change-of-mind returns only.

It does not affect your statutory rights where a product is faulty, damaged, defective, not as described or otherwise does not conform to the contract.

6.⁠ ⁠Refunds Following Withdrawal

If you validly exercise your right of withdrawal, we will reimburse payments received from you in respect of the returned products.

Where required by applicable law, we will also refund the cost of the least expensive standard delivery method that we offered for your original order.

If you chose a more expensive delivery option, such as express, priority or premium delivery, we are not required to refund the additional amount above the cost of our standard delivery option.

We will make the reimbursement without undue delay and no later than 14 days after the day on which you inform us of your decision to withdraw.

However, we may withhold reimbursement until:

•⁠ ⁠We have received the returned products; or
•⁠ ⁠You provide evidence that you have sent the products back,

whichever occurs first.

Unless otherwise agreed, refunds will be made using the same payment method that you used for the original transaction.

You will not be charged a fee by us for receiving your refund.

7.⁠ ⁠Return Shipping Costs

For change-of-mind returns made under your right of withdrawal, you are responsible for the direct cost of returning the products to us, unless we expressly agree to pay those costs.

If a product is faulty, damaged, defective, incorrect or otherwise does not conform to the contract and we are legally responsible for the return, we will cover reasonable return costs where required by applicable consumer law.

8.⁠ ⁠Faulty, Damaged, Defective or Incorrect Products

Your 30-day right of withdrawal is separate from your statutory rights relating to faulty or non-conforming goods.

If your product:

•⁠ ⁠Arrives damaged;
•⁠ ⁠Is faulty or defective;
•⁠ ⁠Is not the product you ordered;
•⁠ ⁠Is materially different from its description; or
•⁠ ⁠Otherwise does not conform to the contract,

please contact us at sabina@littleredbrush.com

Please provide your:

•⁠ ⁠Name;
•⁠ ⁠Order number;
•⁠ ⁠Description of the problem; and
•⁠ ⁠Photographs of the product and packaging where reasonably helpful in identifying the issue.

We will assess the issue and provide the remedy required under applicable consumer law.

Depending on the circumstances and applicable law, this may include repair, replacement, price reduction or refund.

EU consumer law provides consumers with a minimum legal guarantee for goods, and individual EU Member States may provide additional or longer protections. Nothing in this policy limits those mandatory rights.

9.⁠ ⁠Products Damaged During Delivery

We are responsible for the goods while they are being transported to you where we have arranged the carrier, until you or a person nominated by you takes physical possession of them, subject to applicable law.

If your parcel or products arrive damaged, please contact us as soon as reasonably possible at sabina@littleredbrush.com

Where possible, please retain the packaging and provide photographs so that we can investigate the damage.

10.⁠ ⁠Incorrect Orders

If we have sent you an incorrect product, please contact us at sabina@littleredbrush.com before returning it.

We will provide appropriate return instructions and, where applicable, arrange or reimburse reasonable return costs.

11.⁠ ⁠Exchanges

We do not currently offer direct exchanges unless expressly stated otherwise.

If you wish to purchase a different product, colour, size or brush, please return the eligible product in accordance with this policy and place a new order.

Your statutory rights are unaffected.

12.⁠ ⁠Refused or Undeliverable Parcels

If an order is returned to us because the delivery address supplied was incorrect or incomplete, delivery was refused, or the parcel was not collected, please contact us.

Any refund or redelivery will be handled in accordance with applicable consumer law and the circumstances of the order.

Where legally permitted, additional delivery costs caused by an incorrect address supplied by the customer or a requested redelivery may be charged to the customer.

13.⁠ ⁠Customs Duties and Import Charges

Orders shipped from the United Kingdom to the European Union may be subject to VAT, customs procedures, duties, handling charges or other import-related charges depending on how your order is sold and delivered.

Any charges payable by you will be clearly communicated where required by law and/or during the checkout or delivery process, as applicable.

Where we specifically state that duties and taxes are included in the purchase price or that an order is delivered duties paid, you will not be responsible for additional charges covered by that arrangement.

Please refer to the information shown at checkout for the specific tax and delivery treatment applicable to your order.

14.⁠ ⁠Delivery

Available delivery methods, estimated delivery times and delivery charges will be displayed on our website or during checkout.

Unless another delivery period has been agreed with you, products will be delivered without undue delay and within the period required by applicable consumer law.

If we cannot fulfil your order, or there is a significant delivery problem, we will contact you where appropriate.

15.⁠ ⁠Prices and Payment

Product prices and applicable taxes will be displayed on our website and/or at checkout.

Any delivery charges or other additional charges payable by you will be disclosed before you place your order.

We accept the payment methods displayed at checkout.

You will not be required to pay additional charges that we were legally required to disclose before purchase but failed to disclose.

16.⁠ ⁠Complaints

If you are unhappy with your order or our service, please contact:

Email: sabina@littleredbrush.com

Postal address:
Little Red Brush
84 Kingsway, Woking, Surrey, GU21 6NS
United Kingdom

Please include your name, order number and details of your complaint so that we can investigate it.

We aim to resolve complaints fairly and as quickly as reasonably possible.

Where applicable, consumers may also have access to an alternative dispute resolution body or other consumer dispute resolution procedure available in their country.

17.⁠ ⁠Your Statutory Rights

Nothing in this policy is intended to exclude, restrict or override rights that cannot legally be excluded or restricted under applicable consumer protection law.

If any provision of this policy conflicts with mandatory consumer law applicable to you, the mandatory consumer law will take precedence.

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Model EU Withdrawal Form

You may use this form if you wish to withdraw from your contract. You are not required to use this form and may instead send us any clear statement informing us that you wish to withdraw.

To:

Little Red Brush
Productionism
84 Kingsway, Woking, Surrey, GU21 6NS
United Kingdom
Email: sabina@littleredbrush.com

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:

Product(s):

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Order number:

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Ordered on:

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Received on:

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Name of consumer(s):